Frequently Asked Questions

Vigilant Marven is a licensed insurance investigation firm based in Nairobi CBD. We specialise exclusively in insurance claim investigations — serving insurance companies, legal teams, and individual policyholders across Kenya with evidence-based, court-ready investigation services.

We work with insurance companies, legal firms, individual policyholders, corporate fleet operators, and salvage businesses — anyone with a legitimate need for professional, independent insurance investigation services.

Yes. We are fully licensed and operate in compliance with all applicable Kenyan regulatory requirements, including those set by the Insurance Regulatory Authority (IRA) and other relevant professional bodies.

Yes. While our offices are based in Nairobi CBD, our investigators operate across all major Kenyan regions. Case acceptance and deployment timelines may vary depending on location and case complexity.

We investigate motor vehicle claims, property damage, medical and life insurance disputes, theft claims, liability matters, and corporate insurance cases. Our full list of services is available on the Services page.

You can submit a case via our request form, by phone, or by email. We review every submission within 24 hours and confirm acceptance — or refer you to the appropriate specialist — within 48 hours.

Yes. We are the preferred investigation partner of several leading Kenyan insurance companies and regularly work alongside internal claims and legal teams on complex or high-value disputes.

Yes. We frequently take on cases where an initial claims assessment is being contested. Our role is to provide independent, objective evidence that supports a fair resolution for all parties.

Yes. Our investigators reconstruct incidents from physical evidence, vehicle damage analysis, road and scene assessment, police reports, and structured witness interviews. We do not need to have been present at the incident.

We can still build a strong investigation using available vehicle damage, police records, eyewitness accounts, CCTV footage where accessible, and other supporting documentation. Early engagement is preferred but not always essential.

Yes. Our investigators conduct on-site or assessment-centre vehicle inspections, including damage analysis, paint transfer review, and mechanical condition assessment, where relevant to the claim.

We use a combination of field investigation, open-source intelligence (OSINT), structured interviews, document analysis, cross-referencing of claim histories, and surveillance operations where authorised. Each investigation is tailored to the suspected fraud type.

We produce a comprehensive, evidence-based investigation report structured for formal use — including referral to the Insurance Regulatory Authority, Kenya Police, or legal counsel. We do not make the final determination on fraud; that rests with the appropriate authority.

We handle cases involving suspected fraud by service providers, repairers, or intermediaries. Please contact us to discuss your specific situation confidentially before submitting a formal case.

Yes. All Vigilant Marven reports are prepared to meet Kenya's judicial evidentiary standards. They are structured, referenced, and formatted so they can be submitted directly to insurers, arbitration panels, or courts without amendment.

All physical evidence is collected and maintained under strict chain of custody protocols. It is documented, logged, and stored securely — digitally and physically — to ensure integrity throughout the investigation and any subsequent legal process.

Reports are delivered to the commissioning party. If you engaged us directly, you will receive your report as part of the engagement. Third-party access to reports is governed by the terms of the original engagement.

Yes, completely. All client and case information is protected under Kenya's Data Protection Act 2019. We never share your information with any third party without your explicit written consent.

Only the assigned investigator and essential supervisory team members have access to your case file. We operate on a need-to-know basis internally, and all staff are bound by confidentiality obligations.

Yes. All field investigators are trained to operate professionally and discreetly. In surveillance and sensitive investigation contexts, we take additional precautions to protect the integrity of the investigation and the privacy of all parties.

Most investigations are completed within 5 to 14 working days, depending on the complexity, number of parties involved, and geographic scope. Simple motor vehicle claims often conclude faster. We provide a realistic written timeline before starting your case.

We review every new submission within 24 hours and confirm acceptance within 48 hours. Once accepted, we assign your investigator and begin work promptly. Early engagement is always beneficial — particularly where scene or perishable evidence is involved.

Key factors include: the number of parties and locations involved, accessibility of evidence and witnesses, complexity of the fraud or damage pattern, and any delays in receiving documentation from third parties. We keep you updated throughout.

Use our Request Investigation form on this website, or call us directly. You can also email us with a brief summary of your case. We will respond within 24 hours to discuss next steps.

At submission, we need: a description of the incident or claim, the type of investigation required, the approximate location, and your contact details. You do not need to have all your documentation ready before reaching out — we can guide you through the process.

No. Your first consultation with Vigilant Marven is completely free. We will review your case, advise on the most appropriate investigation approach, and provide a transparent written quote before any engagement begins.